Experience one of its kind Cloud Contact Center that enables Global workforce
with call origination in 150+ countries and termination anywhere in the world.
Start your global contact centre in hours.
Zero installation, all contact center applications delivered over internet in internet browser
Get CloudAgent Now!
Cloudagent delivers voice and non voice contacts routing over internet regardless of your geographic location
Our strategically placed POPS across the world make sure that you get enterprise grade quality even over internet
Experience the fresh web 2.0 GUI now for your contact centre operations
Cloudagent exposes all the core applications as REST API.
- Developing IVR,
- Business system integration for pre and post routing integration,
- Updating dialer list
and much more, all can be achieved in snap by your web development team
Get CloudAgent Now!
Cloudagent enables you to manage multiple contact center across the globe, anywhere any-time from a Single web portal
Get real-time view of any contact center operation, re-route the calls to more available contact centre on the fly.
Monitor Agent Performance at real-timeSign up
Go live with your contact center in hours. Cloudagent delivers complete contact center over internet using web browser. Cloudgent requires no onsite installation. Whether it's single site or multiple sites across the globe or home agents, Cloudagent is a hassle free way to set up your global distributed yet centrally managed contact center. Agents can operate from anywhere, as long as they have internet connection and a web browser.
Most of the popular CRM are integrated with Cloudagent. Full 360 degrees integration including custom IVRs using the CRM API, and all call details stored in the CRM makes your CRM central place to manage your customer relationship. Out of the box integrations enables CRM screens pops for customer details, case handling and call control from a single screen.
Play ticket details, display customer ticket details to agents, create tickets for calls etc. All these and more can be done using the Helpdesk software API and Cloudagent mashups.
Cloudagent is integrated with Analytics engine so that you can track your calls using the familiar Analytics reports. Advanced features can be used to analyze IVR call flows and call center performance
Cloudagent unified desktop gives agent single window access to all contact centre applications such as multiple-channels, dialers and more. Cloudagent, with it's advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the call center agent efficiency by 60%.
Interaction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your calling patterns. It offers more than 300 reports across all dimensions of a contact center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?"
Customers call your call center to get
answers. Cloudagent, with Cloud IVR you can design complex IVRs
integrated with your back-ends to answer caller queries before they
reach your agents. Agents have access to contextual information about the caller including
previous contact history.
Cloudagent Dialer helps you reach customer
proactively. Different dialer type i.e. preview, progressive, IVR
lets you define the most customer friendly way to contact your
customer. Our dialers have helped increase agent productivity upto
400% as compared to manual dialing.
Cloudagent integrated voice logger allows supervisor to judge agent performance in context of the call i.e. campaign, skill etc. Cloudagent allows to custom define the different weightage parameter applicable to particular skill/process allowing agent performance to be judged in terms of parameter that impact the process performance the most.
Cloudagent while a complete out-of-box
product, can still be extended to suite your business requirement.
Cloudagent simple Open API for CTI, CDR and Dialer allows you to
seamlessly integrate it with your business systems for an
end-to-end customized and optimized process performance.
" We signed up with Ozonetel in July 2012 - the primary reason being that we were expanding .We were using a solution that wouldn't allow us to use the cloud and have a seamless customer service experience across cities. We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue when revenue has grown 10 fold over 2 years. Due to the stable & robust solution we are consistently managing AHT of 2.5 minutes and able to achieve industry leading FTR of 85% . "